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How do I return an item?

Return Policy For Online and Phone Sales

We offer a 48 hour approval period (72 hours in the cold winter time months) for guitars, basses, mandolins, ukuleles, banjos and any other stringed instrument ordered online or over the phone and shipped to you.(US and Canada Only) The extra 24 hours for cold winter months is to allow the instrument to warm to room temperature before opening. (Opening instrument box to soon can cause damage to the instrument.)

To return an item, you must contact our sales staff within 48 hours of the arrival time of the item to you. We will supply you with a Return Authorization Number. The Return Authorization Number must be visibly written on the outside of the box. After 48 hours all sales are final. All returns must be in (original condition, and packaging with all accessories, sales receipt, Case Candy, Owner's Manuel, Warranty Card, and any other items that were included with the original purchase.) The item must show no signs of wear or use and include the Return Authorization Number provided by our sales staff. Items which are not normally stocked ( SPECIAL ORDERS, Oversized or Overweight Items, Discontinued Items, Close-Outs, Used Items, Layaway Items) are not returnable. If an item arrives to you damaged contact us immediately by email for instructions on how to handle the damaged item. After payment in full, and during the approval period, if you are not satisfied with the instrument it can be returned (fully insured) via UPS Ground. If your purchase is not what you had hoped you must notify us within the 48 hour approval period by email and receive a Return Authorization Number from A Plus Guitars.

When returning it must be insured for the full purchase price, no exceptions. In the event of damage during the return shipping to us we cannot refund your payment, and you will need to file a claim with your shipper. Instruments returned within the 48 hour approval period are Refunded In Full less the free shipping on original purchase and credit card fee's we incur. Please allow 7 to 10 business days to process your return. We process the return as soon as we receive the instrument,inspect it and determine its status (condition). Unfortunately your credit card issuer has up to 10 days to credit your account for the refund. Please refer to your credit card terms of service agreement for their actual policy. How quickly your bank issues you the credit is totally out of our control.

Special order items do not qualify for the 48 hour approval period and all sales are final on these items. Instruments must be free of any play wear, dings, scratches. Instruments returned in less than new salable condition be charged a restocking fee up to 25%. Buyer is responsible for instrument during the approval period.
All amplifier, effects, accessories, sale and special orders are final.

I realize this policy seems kind of strict but it protects all parties involved and allows us to keep our prices low.
I know you can get a 30 day return from the Big Box stores, but I'm sure you do not want to receive an instrument that somebody else has played for a month or so and returns it to a Big Box Store. When a Big Box store receives an item that has been returned after a couple weeks or a month they don't just toss the item, They resell it to you, hence your are actually receiving a used item. We don't do that.

A Plus Guitars

795 West Main Street, Suite B

Bridgeport, WV 26330

Phone (304)842-8510