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Store Policies

Payment Policy

We accept Mastercard, Visa, Discover, American Express, PayPal, Cashiers Check, and Money Orders (USA and Canada only.) On certain occasions we have to wait for money orders to clear our bank. All purchases originating with in the state of WV, add 6% sales tax. All orders are shipped UPS, USPS Priority mail, or First class mail.

Layaway Policy

A 20% non refundable down payment is due at the beginning of your layaway.
3 equal payments of balance due are due 30/60/90 days from the beginning of your layaway.
Unscheduled payments may be made anytime during the layaway.
Balance may be in full before the 90 days is up and your item will be shipped the following business day.
The total balance of layaway must be paid in full before your item can be shipped to you.
No returns on layaway items.
If a layaway is cancelled the initial payment and any other payments made can be applied to another item that is in stock.
A Plus Guitars will refund any payments made after the initial 20% down payment, minus the 20% initial payment.
The initial 20% payment is non refundable on a cancelled layaway.
If you have any questions on a layaway please call (304)842-8510 or email sales@aplusguitars.com

Special Order Policy

All Special orders require a 50% down payment.
All deposits are non refundable.
Balance is due in full when your item arrives at A Plus Guitars. If item is not paid in full within 30 days item is placed into stock
for sale and any deposits are forfeited by purchaser.
No refunds on special orders.
We offer special pricing on special orders that you are willing to wait for.
For example, if you see a guitar, or any other item on our website but we do not have the model you are looking for
just give us a call and we will call manufacture and get an estimated arrival date of arrival to our store. Sometimes an item that is special ordered can arrive before estimated arrival date, sometimes after the estimated arrival date, or right on time of estimated date. We will tell you exactly what the manufacture tells us the approx. arrival date will be, but cannot control when the manufacture actually ships item to our store
for you special order. Special orders are a good way to save some extra money.
If you have any questions about special orders please call (304)842-8510 or email sales@aplusguitars.com

Shipping Policy

Free shipping on shopping cart and phone orders $99.00 and over (continental US addresses only.) Items are shipped through UPS or USPS. Contact our sales staff for shipping quote on purchases outside the continental (lower 48 states). Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE! Customers are responsible for all shipping cost to and from on any returned items and will be deducted from any refunds. If the item was shipped to customer under the free shipping policy the cost of the free shipping A Plus Guitars paid originally will be deducted from refund. We personally inspect any instrument we sell and make sure it properly setup before it ships. Usually we ship smaller items such as effect pedals USPS Priority or First Class Mail. Free shipping does not apply to Oversize and Overweight items. Shipping time usually takes 1 to 5 business days from the time it departs from A Plus Guitars.

Return Policy For Online and Phone Sales

We offer a 48 hour approval period (72 hours in the cold winter time months) for guitars, basses, mandolins, ukuleles, banjos and any other stringed instrument ordered online or over the phone and shipped to you.(US and Canada Only) The extra 24 hours for cold winter months is to allow the instrument to warm to room temperature before opening. (Opening instrument box to soon can cause damage to the instrument.)

To return an item, you must contact our sales staff within 48 hours of the arrival time of the item to you. We will supply you with a Return Authorization Number. The Return Authorization Number must be visibly written on the outside of the box. After 48 hours all sales are final. All returns must be in (original condition, and packaging with all accessories, sales receipt, Case Candy, Owner's Manuel, Warranty Card, and any other items that were included with the original purchase.) The item must show no signs of wear or use and include the Return Authorization Number provided by our sales staff. Items which are not normally stocked ( SPECIAL ORDERS, Oversized or Overweight Items, Discontinued Items, Close-Outs, Used Items, Layaway Items) are not returnable. Books, CD's, and harmonicas are also nonreturnable. If an item arrives to you damaged contact us immediately by email for instructions on how to handle the damaged item. After payment in full, and during the approval period, if you are not satisfied with the instrument it can be returned (fully insured) via UPS Ground. If your purchase is not what you had hoped you must notify us within the 48 hour approval period by email and receive a Return Authorization Number from A Plus Guitars.

When returning it must be insured for the full purchase price. In the event of damage during the return shipping to us we cannot refund your payment, and you will need to file a claim with your shipper. Instruments returned within the 48 hour approval period are Refunded In Full less the free shipping on original purchase and credit card fee's we incur. Please allow 7 to 10 business days to process your return. We process the return as soon as we receive the instrument,inspect it and determine its status (condition). Unfortunately your credit card issuer has up to 10 days to credit your account for the refund. Please refer to your credit card terms of service agreement for their actual policy. How quickly your bank issues you the credit is totally out of our control.

Special order items do not qualify for the 48 hour approval period and all sales are final on these items. Instruments must be free of any play wear, dings, scratches. Instruments returned in less than new salable condition be charged a restocking fee up to 25%. Buyer is responsible for instrument during the approval period.
All amplifier, effects, accessories, sale and special orders are final.

I realize this policy seems kind of strict but it protects all parties involved and allows us to keep our prices low.
I know you can get a 30 day return from the Big Box stores, but I'm sure you do not want to receive an instrument that somebody else has played for a month or so and returns it to a Big Box Store. When a Big Box store receives an item that has been returned after a couple weeks or a month they don't just toss the item, They resell it to you, hence your are actually receiving a used item.

A Plus Guitars
795 West Main Street, Suite B
Bridgeport, WV 26330
Phone (304)842-8510